Frequently Asked Questions

We offer flexible subscription options to suit your needs:

• 3 Months: $64 (Best for short-term monitoring)
• 6 Months: $96 (Most popular choice)
• 12 Months: $149 (Best value, save up to 40%)

Each phone requires a separate license. All subscriptions include our complete set of monitoring features. Choose a longer subscription period for better value. We also occasionally offer special promotional discounts for new subscribers and multi-device packages.

Yes, we offer a 7-day free trial with full access to all features. This allows you to:

• Test the service with your child's devices
• Explore all monitoring and control features
• Ensure compatibility with your devices
• Determine which plan best suits your family's needs

No credit card is required to start the free trial. You'll receive a reminder before the trial ends, and you can cancel anytime if you decide not to continue with a paid subscription.

We accept a wide range of payment methods for your convenience:

• All major credit and debit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay (for iOS users)
• Google Pay (for Android users)
• Bank transfers (selected countries)

All payments are processed securely through encrypted connections. We never store your complete payment information on our servers.

Yes, you can upgrade, downgrade, or cancel your subscription at any time:

• Upgrading: When you upgrade, you'll be charged the prorated difference for the remainder of your billing cycle and immediately gain access to additional features or device slots.
• Downgrading: Changes take effect at the end of your current billing cycle. You'll continue to have access to your current plan until the next billing date.
• Switching between monthly and annual: This takes effect at your next renewal date.

You can manage your subscription anytime through your account dashboard or by contacting customer support.

Yes, we offer a 30-day money-back guarantee on all new subscriptions. If you're not satisfied with our service for any reason within the first 30 days, you can request a full refund. Here's how our refund policy works:

• First 30 days: Full refund available
• After 30 days: Prorated refunds may be considered on a case-by-case basis
• Annual subscriptions: Prorated refund for unused months if canceled mid-term

To request a refund, contact our customer support team with your account details and reason for the refund request.

Our parental control solution is compatible with a wide range of devices and operating systems:

• iOS: iPhone and iPad running iOS 13 or later
• Android: Smartphones and tablets running Android 8.0 or later
• Windows: PCs running Windows 10 or later
• macOS: Computers running macOS 10.14 (Mojave) or later
• Chromebooks: All models with Google Play Store support

For iOS devices, some features may require additional setup due to Apple's privacy restrictions. Our setup guide provides detailed instructions for each platform.

Installation is straightforward and typically takes less than 10 minutes:

1. Create an account on our website or mobile app
2. Select your subscription plan or start the free trial
3. Follow the guided setup process for your specific device type
4. Install our app on your child's device
5. Complete the necessary permissions setup
6. Configure your monitoring preferences

We provide detailed step-by-step instructions with screenshots for each device type. Our customer support team is also available to assist with installation if needed.

We believe in transparent monitoring that respects your child's privacy while keeping them safe. Our approach is:

• The app icon is visible on the device (not hidden)
• A small status indicator shows when monitoring is active
• Children can see which features are being monitored, but cannot disable them without the parent password

We encourage parents to have open conversations with their children about digital safety and why monitoring is important. This builds trust and helps children develop healthy digital habits.

Our app is designed to have minimal impact on device performance and battery life:

• Typically uses less than 5% of battery per day
• Runs efficiently in the background with optimized resource usage
• Intelligent monitoring intervals that adjust based on activity
• Optional battery-saving mode for devices with limited battery capacity

The exact battery impact depends on device type, monitoring features enabled, and usage patterns. Location tracking is the most battery-intensive feature, but we've optimized it to use the minimum power necessary while maintaining accuracy.

We take data security and privacy extremely seriously:

• All data is encrypted both in transit and at rest using industry-standard encryption
• We follow strict data minimization principles, collecting only what's necessary for the service
• Regular security audits and penetration testing by independent security firms
• Compliance with COPPA, GDPR, and other relevant privacy regulations
• No data sharing with third parties for advertising purposes
• Automatic data deletion after account closure (within 30 days)

Only you can access your child's monitoring data through your secure parent account. Our employees cannot view your specific monitoring data except in limited circumstances when providing technical support with your explicit permission.

You can add unlimited devices to your account. Each device requires its own subscription:

• 3 Months: $64 per device
• 6 Months: $96 per device
• 12 Months: $149 per device

All devices are managed from a single parent dashboard, making it easy to monitor multiple children. You can add or remove devices at any time, with each active device requiring its own subscription. For example, if you want to monitor 3 phones for 6 months, the total cost would be $288 ($96 × 3 devices).

Yes, our Family Sharing feature allows multiple parents or guardians to have monitoring access:

• Primary account holder can invite up to 3 additional parents/guardians
• Each parent gets their own login credentials
• Customizable permission levels (full access or limited access)
• Activity log shows which parent made changes to settings
• Available on Family and Premium plans only

This is particularly useful for co-parenting situations or when grandparents or other caregivers need temporary monitoring access.

Managing devices is simple through your parent dashboard:

To add a device:

1. Log in to your parent dashboard
2. Click "Add Device" button
3. Follow the guided setup process
4. Install the app on the new device
5. Complete the pairing process

To remove a device:

1. Log in to your parent dashboard
2. Select the device you want to remove
3. Click "Remove Device" in the device settings
4. Confirm the removal

When you remove a device, the monitoring app is automatically uninstalled, and all monitoring data for that device is deleted from our servers within 24 hours.

When your child gets a new device, the transition process is straightforward:

1. Remove the old device from your dashboard (as described above)
2. Add the new device using the "Add Device" process
3. Set up monitoring preferences for the new device

You can choose to transfer settings from the old device to save time. Historical data from the old device remains accessible in your dashboard for 30 days after removal, after which it is permanently deleted.

You can cancel your subscription at any time through your account settings:

1. Log in to your parent dashboard
2. Go to "Account Settings" > "Subscription"
3. Click "Cancel Subscription"
4. Follow the prompts to confirm cancellation

After cancellation:

• Your subscription remains active until the end of your current billing period
• You will not be charged again
• Monitoring will stop at the end of your paid period
• All monitoring data is deleted within 30 days after your subscription ends

If you change your mind, you can reactivate your subscription any time before the end of your billing period.